What information do we collect?
When you interact with Credencecapitals, we may collect personal and financial information necessary to provide our services, comply with legal and regulatory obligations, and enhance your experience. This information may include your full name, residential and mailing address, email address(es), telephone number(s), date of birth, nationality, government-issued identification details, tax identification number, employment and income information, banking and payment details, investment preferences, transaction history, device and browser information, IP address, geolocation data, and records of communications or interactions with us. We may also collect biometric verification data, signatures, and other information required for identity verification, fraud prevention, anti-money laundering (AML), know-your-customer (KYC), and cybersecurity purposes, where permitted by applicable law.
How do we collect information?
Credencecapitalsmay collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.
Confidentiality
Credencecapitalswill not be responsible for the privacy of data collected by websites not owned or managed by Charity, including those linked through our website.
Making a complaint
If you are not satisfied with the response, please contact us at support@credencecapitals.com with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.